Shipping policy

Thank you for choosing HIYC Islamic Superstore for your shopping needs. We are committed to providing you with a seamless shipping experience. Please review our shipping policy below:

Processing Time:

  • Orders are typically processed within 4-5 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods:

  • We offer various shipping methods to accommodate your needs, including standard and expedited shipping options.
  • The availability of shipping methods may vary depending on your location.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, the shipping method selected, and your location.
  • You can view the shipping costs for your order during the checkout process before finalizing your purchase.

Delivery Timeframes:

  • Delivery times vary depending on the shipping method selected and your location.
  • Estimated delivery times are provided during the checkout process.
  • Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.

International Shipping:

  • We offer international shipping to select countries.
  • International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can use this tracking number to monitor the status of your shipment online.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or other factors.
  • We will notify you if any items in your order are not eligible for shipping to your location.

Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged during transit, please contact us immediately at hiycislamicsuperstore@gmail.com.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at hiycislamicsuperstore@gmail.com.
  • Our customer service team is here to assist you with any inquiries you may have.